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Service Essentials™ is a comprehensive customer service training system now available and distributed by Inscape Publishing. The training system incorporates the DiSC® Classic and supporting tools, as well as Work Expectations Profile.
Managers set the stage for customer service excellence. Help your managers create an energizing environment for staff members with Service EssentialsTM for Managers. This comprehensive, two-day program enables managers to build an infrastructure that supports excellent service.
Four half-day training modules include:
- inspiring people
- managing feedback and communication
- measuring service
- recognizing excellence
Using Inscape Publishing's Work Expectations Profile, participants gain the skills they need to dialogue with staff members about their expectations.
Research shows that just talking about expectations enhances people's job satisfaction and success. And helping employees become more satisfied and successful goes a long way toward building a positive environment that fosters customer service excellence.
Service Essentials for Managers Trainer's Kit includes facilitator's guide, participant manual, and essential practices card. Requires purchase of one Work Expectations Profile per participant.
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