Essential Skills of Communicating
Essential Skills of Communicating helps managers learn the latest
techniques in developing effective communication skills – improving their performance and increasing the productivity of the team and the organization. Throughout the workshop, managers will review video presentations and case studies, participant in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job. The 4-5 hour workshop is designed for 6-18 participants and includes the following:
Create a Climate of Open Communication
The foundation of good communication is openness. The manager’s role is to support an environment that encourages the free exchange of open, honest communication.
Essential Skills of Communicating Workbook- $39.00
Participant Book Includes:
- Exercises, forms, skill practice aids, and a video synopsis.
- Job Aids section with tools and resources for applying the skills learned in the workshop.
- Memory Jogger Card providing a handy reminder of the workshop’s skill points.
Essential Skills of Communicating Facilitator Kit – $550.00
Facilitator Guide Includes:
- Complete instructions on how to conduct the workshop.
- Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
- Facilitator Resource CD-ROM containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.
Video
- Introduction followed by a scenario displaying positive use of the skills discussed in the program.
- Video segments focusing on modeling positive behaviors for skill practices.
- Scenarios in both office and industrial settings.
