Customer Service

Customer Service with People Smarts

When it comes to service, people have high expectations when they are in the customer’s role.  Gone are the days when people are thankful for just having you solve their problems.  In today’s world, service professionals are expected to solve problems AND make people feel good about the process all at the same time.  What does that mean?  It mea

ns that as service providers to both internal and external customers, you need to understand how to communicate with all types of people.  Your success as an organization and sanity as service providers are riding on it.

In this training session, you will learn how you can be proactive in eliminating service frustrations by discovering how helping people can be fun a

nd interesting.  You’ll learn a process to identify what makes your internal and external customers tick and learn how you can manage each customer with accuracy and high marks in service.  We call this being People Smart, and we use a self-assessment tool called the “Everything DiSC for the Workplace Profile” to help each individual on your team understand how to manage the people aspect of business in order to serve each other better in service and as a team.

By the end of this workshop, you and your team will have a clear understanding of:

• Your preferred customer service style.
• How to identify the personal service needs of each customer.
• Tips for handling each customer with comfort and effectiveness.
• The Top 5 must do’s of customer service.

This interactive session will definitely leave your team energized and informed.   They will be ready to use their new skills with internal and external customers.